Zemen Bet Privacy Policy

Zemen Bet respects your privacy and is committed to the secure handling of personal data. Personal data is information that identifies you or can be linked to you, such as your phone number, identity document or betting account data. “Processing” means collecting, using, storing, sharing or deleting that information.

This policy covers the website, mobile version, app, account services, sports and live betting, games, Keno, bonuses, payments, support and user communications. We collect account, verification, transaction, activity and technical information to provide services, protect accounts and meet applicable obligations. For questions about Zemen Bet personal data or a privacy request, use Contact Us.

Who We Are

Zemen Bet is the service name for the betting and gaming platform addressed by this policy. Services are intended for eligible adult users in Ethiopia, subject to applicable Ethiopian laws and regulations, relevant license conditions and regional restrictions. Availability may depend on eligibility and local requirements.

Check About Us for operator identification and License & Regulation for regulatory information. Users should verify the current operating entity and licensing and regulatory status, including the competent authority’s latest information. This policy does not itself establish regulatory approval.

Information We Collect

The information needed depends on whether you browse, register, use betting services or contact support. Collection should be limited to lawful operational, security and regulatory purposes.

• Account data: name, phone number, email, date of birth, username and password-related security information.
• Verification data: identity documents, age-check results and information needed for customer due diligence, fraud prevention and KYC. KYC means “Know Your Customer”: checks to establish who holds an account and whether they are eligible.
• Transaction data: deposits, withdrawals, payment method details needed for processing, balance history, payment references and bonus activity.
• Betting and gaming data: bets, odds, results, live betting activity, Keno entries and game sessions.
• Technical data: IP address, device type, browser, operating system, app version, cookies and log files.
• Communication data: support messages, complaints, emails, chat logs and call information, including recordings where applicable and appropriately disclosed.
• Responsible gaming data: limits, self-exclusion requests, relevant risk indicators and account restrictions.

Browsing without an account may still generate technical records. A support enquiry may generate communication records even before registration. Do not send unrelated sensitive information, passwords or one-time login codes to support.

How We Use Personal Data

We process information to create and manage accounts, confirm identity and age eligibility, enable secure login, authorize payments and handle deposits and withdrawals. Betting records support settlement of bets, winnings and bonuses, and investigation of disputed results.

Account and transaction information may be checked when reviewing a withdrawal, identifying multiple accounts, detecting payment or bonus abuse, or investigating suspicious betting patterns. These checks help protect account holders and the platform; they may require additional verification before a transaction proceeds.

Other purposes include improving the website, app, games and support; sending important service notices; supporting responsible betting measures; resolving complaints; and meeting applicable legal, tax, accounting, anti-money laundering, licensing and regulatory duties. Marketing is sent only where allowed, with consent where required and available opt-out options. Opting out of promotions does not stop essential account or security notices.

Lawful Reasons for Processing

Depending on the activity and applicable law, processing may be necessary to provide requested services, comply with legal obligations, protect users and the platform, prevent fraud or resolve disputes. Where consent is required, it should be obtained for the stated purpose. Withdrawal of consent does not necessarily require deletion of records held on another lawful ground.

The specific legal grounds must be confirmed by the operator’s compliance team against applicable Ethiopian requirements. You may ask support to route a question about the grounds applying to your information.

Cookies and Tracking

Cookies are small files saved on your device. Cookies and similar technologies may keep you logged in, protect sessions, remember preferences, analyse traffic, improve performance and measure marketing where permitted. Some are necessary for account functions; optional technologies should be subject to applicable consent requirements.

Review the Cookie Policy and available browser or platform controls. Blocking necessary cookies may affect login or other services. Mobile apps may use similar device identifiers or local storage.

Data Sharing

Zemen Bet does not sell personal data as a product. Information may be shared where necessary with payment processors, identity verification providers, hosting and cloud providers, analytics and security services, customer support tools and professional advisers. These third-party service providers are outside organisations that help deliver or protect the service.

Access should be limited to the purpose of the disclosure and governed by appropriate confidentiality, security and processing requirements. Information may also be disclosed to regulators, law enforcement or courts where legally required, or where a disclosure is otherwise lawfully justified.

International Transfers

Some providers may store or process information outside Ethiopia. Any such transfer must follow applicable legal requirements and use suitable safeguards. You may ask whether your information is transferred internationally and what protections apply; this policy does not assume a particular destination country.

Data Storage and Retention

Information is kept only as long as necessary for its purpose, including account operation, financial records, dispute resolution, fraud prevention, responsible gaming and applicable regulatory requirements. Retention depends on the record type and legal duties; no single period applies to every category.

Closing an account does not automatically erase all records. Some information may need to remain to meet legal obligations, enforce self-exclusion or address unresolved transactions. When retention is no longer justified, records should be securely deleted or anonymised.

Security Measures

Zemen Bet data protection relies on reasonable technical and organisational measures. Appropriate safeguards include access controls, secure login systems, encryption where appropriate, monitoring, backups, fraud detection, staff confidentiality and internal handling procedures. No online system can promise absolute security.

For Zemen Bet account security, use a unique password and keep verification codes private. Access Zemen Bet login through a verified official address, not an unsolicited message. Before installing an app or APK, verify its source through an official service channel; an unfamiliar download link can expose account and payment information. Report suspected unauthorized access promptly.

Your Privacy Rights

Depending on applicable data protection law, you may have rights to request access, correction, deletion, restriction, objection or information about processing. Requests may be limited where records must be retained for legal, financial, security or regulatory reasons.

1. Step 1: Use Contact Us and describe your privacy question or request.
2. Step 2: Provide only the account details needed to locate the records. Complete proportionate identity verification through the designated secure channel if requested.
3. Step 3: Keep the reference and review the response. Ask for the reason for any limitation and the available complaint-handling procedure.

Age Restrictions and Children’s Data

Services are intended only for eligible adults. Zemen Bet must not knowingly collect information from underage users for betting participation. If a parent, guardian or user believes underage information was submitted, contact support for investigation and appropriate action. Read the Age Restriction Policy.

Responsible Gaming and Account Restrictions

Account activity, deposit limits, self-exclusion requests and relevant risk indicators may be processed to support responsible gaming controls and account restrictions. Certain records may need to remain after closure to help prevent access contrary to a restriction. See Responsible Gaming.

Terms, Bonuses and Payments

This policy works alongside the Terms and Conditions, bonus rules, payment checks and anti-fraud controls. Before registering or requesting a payment, check verification requirements, transaction limits, disclosed fees and processing times. Compare payment options by these published requirements, not speed alone. Mobile access does not remove identity checks or change eligibility rules.

Updates to This Policy

This policy may change when services, laws, security practices or processing activities change. The current version should display its effective date, and material changes should be communicated as required by applicable law. Review the policy periodically and contact support if a change affects your understanding of Zemen Bet privacy.